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ACCREDITED ISO / IEC 17025 : 2017

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Customer Feedback

Appendix 1: Customer Satisfaction Form NO. (BLL/QSP/004/FM1)

We value your feedback.

Please fill this form and help us improve our services in order to serve you better.

1. How do you rate our services in the following areas? (Kindly click the applicable option)

Unsatisfactory

(0 - 39 %)

Satisfactory

(40 - 69 %)

Excellent

(70 - 100 %)

A.Turnaround time

Unsatisfactory

Satisfactory

Excellent

B.Quality of Service

Unsatisfactory

Satisfactory

Excellent

C.Cost

Unsatisfactory

Satisfactory

Excellent

D.Efficiency

Unsatisfactory

Satisfactory

Excellent

E. Courtesy

Unsatisfactory

Satisfactory

Excellent

2. Which areas would you like us to improve on?

3. Would you like Buffmac Link Ltd to be your regular calibration service provider?
Yes No Not sure
If No or Not sure, please give reason:

4.Have you ever recommended our services to a friend/ other client?
Yes No Not sure

5.Overall view in the way you are served by us:

Unsatisfactory

(0 - 39 %)

Satisfactory

(40 - 69 %)

Excellent

(70 - 100 %)

Thank you for taking time to fill this form

Your Name (Optional)

Contact Number (Optional)

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